• For order tracking information and other non-urgent inquiries, please allow 3 BUSINESS DAYS before contacting customer service. In most cases, your order has already shipped. Please note, there are often localized delays in delivery due to COVID and weather related issues. Thank you for your patience!
  • Due to the increased volume of orders and customer service inquiries, please read the following COVID-19 update prior to contacting us.

    • For order tracking information and other non-urgent inquiries, please allow 3 BUSINESS DAYS before contacting support. In most cases, your order has shipped, however there are frequently localized delays in delivery.



  • During this crisis, we would like to ask you for a moment of patience as we contend with the situation as it unfolds and we, too, must contend with the impact of COVID-19 on our beloved business, to the members of our community, and at home to our own families.
  • Please be aware that for the safety and protection of our staff and you as our customer, we have relocated most staff to a work-from-home status. As this condition persists due to the COVID-19 outbreak, and we work to meet CDC recommendations, as well as both state and regional health authorities, there will invariably be delays in our response times.

We appreciate your understanding and continue to value your business. Together, we are the 5% Family.



  • Shelter-in-Place Orders

If you are in an area experiencing any 'shelter-in-place' orders from state or local municipalities, regional and local distribution centers will be impacted. This means you may experience a longer than usual delay in receiving your order while such precautionary measures are in effect.

  • Expedited Shipping Services
  • Carriers can no longer guarantee expedited delivery services (e.g. One-Day, Overnight, and sometimes even 2-Day options). As restrictions become increased, we may act to limit these carrier services on our website, temporarily.

    Order Processing
  • While we remain operational, we are working to meet the requirements of the CDC to maintain a safe work environment. Unfortunately, this means that even with extra hours on the clock, we have less time to process orders as we work to disinfect the warehouse for the protection of both our customers and our staff.
  • Orders may take up to 72 hours to ship during this time. We will keep you informed as soon as this has gone back to normal. If you paid for express shipping on an order, and received it late, please wait until you receive the item to reach out to limit daily inquiries
  • Orders Shipped via USPS: While we’ve returned to normal business operations, one of our carriers United States Postal Service, remains impacted by the COVID-19 pandemic. USPS has recently stated that there could be additional delays for packages. Should you continue your order with USPS, please note that it may take longer than expected to arrive. Thank you for your patience.

    We value your business with us and understand this is a difficult time for everyone.
    Thank you for your patience and assistance, and as always, for being a part of the 5% Nutrition family.