If you are in an area experiencing any 'shelter-in-place' orders from state or local municipalities, regional and local distribution centers will be impacted. This means you may experience a longer than usual delay in receiving your order while such precautionary measures are in effect.
- Expedited Shipping Services
Carriers can no longer guarantee expedited delivery services (e.g. One-Day, Overnight, and sometimes even 2-Day options). As restrictions become increased, we may act to limit these carrier services on our website, temporarily.
While we remain operational, we are working to meet the requirements of the CDC to maintain a safe work environment. Unfortunately, this means that even with extra hours on the clock, we have less time to process orders as we work to disinfect the warehouse for the protection of both our customers and our staff.
- Orders may take up to 72 hours to ship during this time. We will keep you informed as soon as this has gone back to normal. If you paid for express shipping on an order, and received it late, please wait until you receive the item to reach out to limit daily inquiries
Orders Shipped via USPS: While we’ve returned to normal business operations, one of our carriers United States Postal Service, remains impacted by the COVID-19 pandemic. USPS has recently stated that there could be additional delays for packages. Should you continue your order with USPS, please note that it may take longer than expected to arrive. Thank you for your patience.
We value your business with us and understand this is a difficult time for everyone. Thank you for your patience and assistance, and as always, for being a part of the 5% Nutrition family.