To start the return process for your order, please enter your email address or phone number and the order number below.

How do I start a return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

5% Nutrition has a 60-day return or exchange policy, meaning any items returned after 60 days will not be accepted. For an item to be eligible for a return it must be: 

  • Unused – This applies to all supplements. No opened or otherwise tampered with supplement returns will be accepted. 
  • Not washed or excessively worn – Trying on is fine! But if you wear the item for a full day and/or put in in the washer it will be ineligible for return. 

Are there any charges for return?

  • We are now offering FREE apparel returns and exchanges! Any apparel items returned will not be charged a return fee if they meet the above requirements. 
  • Supplement returns/exchanges will be charged $8 for a return, this cost will be deducted from your refund so you are not required to pay anything additional. 
  • Original shipping charges are non-refundable.

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your refund was approved a credit will automatically be applied original method of payment, typically within 3 to 5 business days.