At 5PercentNutrition.com we have two popular shipping services: FedEx and USPS Priority Mail. Once you've added product(s) to your cart, simply proceed to checkout and enter your shipping details. Once validated, you will see shipping rates from several carriers listed. In many cases, we have reduced your shipping costs and taken on that expense so that customers can receive the best we have to offer at a more affordable price. We certainly don't want shipping costs to stand in the way!
We do our best to ship all orders the same day they are ordered. Most orders are shipped by noon the next day. Some items may take up to 48 hours to ship. Shipping time in transit is measured from the day after the package is picked up by the shipping carrier, to the time it arrives at its final destination. Please allow up to 48 hours for orders to be processed and shipped.
Once your package is picked up by FedEx or USPS, we have very minimal control. We do not guarantee that FedEx will deliver 2nd Day Air within 2 days and 3 Day Select within 3 Days. We also do not offer refunds for packages that take longer then advertise by FedEx or USPS. After an order is shipped, a FedEx Tracking Number or USPS Tracking Number will be emailed to the customer's email address.
Update: We are proud to announce that in just a few weeks, we will have warehousing capabilities in other countries, allowing for reduced shipping costs and better delivery for our international customers. Please standby for details. As always, we continue to thank you for your patronage.
Before placing an order with 5PercentNutrition.com, international customers should ensure that any products you may wish to purchase can be legally imported into your country. When ordering, you are the recipient and importer and as such, must comply with all laws and regulations of your country. Orders shipped to countries outside of the United States could be subject to import taxes and customs duties charged by the destination country. In our experience, most foreign customers are not charged when they receive the shipment; however, if there are additional charges for customs clearance, they must be paid by the recipient.
Customs policies are different from country to country and as such, we advise contacting your local customs office for further information. If you are charged any additional fees, payment will be expected in full at the time of delivery. If you decide to refuse the shipment because of these extra charges, or if an order is rejected by customs because of item restrictions, or if the order is returned because the local postal service cannot locate your address, once the package is returned to us and received by our warehouse, we will refund you for the cost of the products (this does not include any shipping or return shipping fees). Please note that any packages returned by customs often take quite a while to reach our warehouse; in fact in a few extreme cases have taken up to one year.
(We have a strict 'FOB Shipping Point' policy)
All prices are in US Dollars. Customer will be responsible for paying taxes and duties on any packages. For All International Orders please allow up (4 to 6) weeks for delivery.
P.O. Boxes cannot be express shipped.
For more information on available shipping options internationally, please contact our Customer Service department at 727-202-9088.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to:
8285 Bryan Dairy Road
Largo, Florida US 33777.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to:
8285 Bryan Dairy Road
Largo, Florida US 33777
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and you are responsible for the items until we have received the package.