Free Shipping on Orders*

Order Total

To qualify for the free shipping option during checkout, your order total must exceed $99.00 USD including any offers or discounts that were applied. Order total does not include the cost of shipping and/or taxes being calculated on the order.

Shipping Address

The Shipping Address or Ship to Address must be located within the territorial United States (includes U.S. territories).

Handling & Processing

Your order will be processed at the priority associated with the paid equivalent for that carrier and service option. We reserve the option to select a different carrier and service option, however, we generally process free shipping orders using FedEx Ground or an equivalent service. Your parcel should arrive within 2-6 business days from the date the order was placed.

Automated Discount

Because this offer is baked into your buying experience with us, you will not need a discount code to apply free shipping. In fact, we applied this discount automatically so that members of the customer loyalty program could apply additional discounts.

Outside the Continental U.S.

For orders shipping to Hawaii, Puerto Rico and Alaska, these orders will ship within 48 hours via FedEx or USPS and should arrive within 1-2 weeks.

For orders shipping to Guam and the U.S. Virgin Islands, these orders will ship within 48 hours via FedEx SmartPost and should arrive within 3-5 weeks.

Shipping & Handling

Shipping Services

We have two popular shipping services on tap with FedEx and USPS. We default to FedEx Ground and normal priority. If your order needed a custom solution or was especially large, we can route your order via freight forwarder.

Shipping Calculator

After you start the checkout process, you will enter a shipping address. Please review your form entries especially if you’re using some form of autofill. The cart provider, Shopify, will immediately attempt to validate your shipping address so it can accurately calculate a shipping cost(s) for each of the carrier and service options available to you.

We do not inflate or up charge quoted shipping rates. Occasionally, we will adjust shipping rates in order to reduce some of the burden shipping companies are passing through to us. We’re not in the shipping business and want only to encourage your continued patronage with 5% Nutrition.

if you feel the shipping calculator is incorrectly quoting your shipping total or the cost seems too high, please contact customer service. There could be a system error coming from Shopify or an issue with detection of your address in the validation processor.

Process & Handling

We do our best to ship all orders the same day they are ordered. Most orders are shipped by noon the next day. Some items may take up to 48 hours to ship. Shipping time in transit is measured from the day after the package is picked up by the shipping carrier, to the time it arrives at its final destination. Please allow up to 48 hours for orders to be processed and shipped.

Tracking

If you do not receive an order confirmation email or updated tracking information within 48 hours, please contact Customer Service. Once your package is picked up by FedEx or USPS, we have very minimal control over what happens next. We do not guarantee that FedEx will deliver 2nd Day Air within 2 days or 3 Day Select within 3 Days.

We also do not offer refunds for packages that take longer than advertised by FedEx or USPS. Once an order has been processed and shipped by our warehouse, a FedEx Tracking Number or USPS Tracking Number will be emailed to the address on file with that customer or individual order.

Backordered Products

Our inventory is kept synchronized with our warehouses in almost real-time. If a product has been out of stock for more than a few days, you can request a notification be emailed to you when it's replenished. All in-stock products ship within 48 hours of the order being placed. When possible, products backordered will ship, free of charge to the customer. Domestic backordered items are usually shipped within 3-7 business days.

International Shipping

JUNE 2019 UPDATE

We are proud to announce that in just a few weeks, we will have warehousing capabilities in other countries, allowing for reduced shipping costs and better delivery for our international customers. Please standby for details. As always, we thank you for your continued patronage.

  • We strictly adhere to national and international regulations regarding the sale, purchase and shipment of products, or product ingredient(s), that are restricted or prohibited under United States law. While laws and regulations vary considerably between countries, provinces and shipping zones, we make a good faith effort to remain current with such stipulations in an effort to best serve our customers.
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Before placing an order with 5% Nutrition, international customers should ensure that any products you may wish to purchase can be legally imported into your country. When ordering, you are the recipient and importer and as such, must comply with all laws and regulations of your country. Orders shipped to countries outside of the United States could be subject to import taxes and customs duties charged by the destination country. In our experience, most foreign customers are not charged when they receive the shipment; however, if there are additional charges for customs clearance, they must be paid by the recipient.

Customs policies are different from country to country and as such, we advise contacting your local customs office for further information. If you are charged any additional fees, payment will be expected in full at the time of delivery. If you decide to refuse the shipment because of these extra charges, or if an order is rejected by customs because of item restrictions, or if the order is returned because the local postal service cannot locate your address, once the package is returned to us and received by our warehouse, we will refund you for the cost of the products (this does not include any shipping or return shipping fees). Please note that any packages returned by customs often take quite a while to reach our warehouse; in fact in a few extreme cases have taken up to one year.

We have a strict 'FOB Shipping Point' policy.

Customers will be responsible for paying taxes and duties on any packages. For all International orders please allow 4 to 6 weeks for delivery.

For more information on available shipping options internationally, please contact Customer Service via live chat, email or by calling +1 727-202-9088.

Returns & Refunds

Our return and refund policy lasts up to 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@5percentnutrition.com.

Returning Sale Items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@5percentnutrition.com.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Where to Send Returned Goods 
To return your product, you should insure and send your package to:

5% Nutrition

Attn: Returns

8285 Bryan Dairy Road, Suite 190
Largo, Florida 33777

You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Processing time will vary.

If you are shipping an item over $75, you should consider purchasing shipping insurance and requesting a signed receipt. We don’t guarantee that we will receive your returned item and you are responsible for the items until we have received the package.