OVERVIEW OF PRIVACY POLICY

This privacy policy discloses the privacy practices for 5PercentNutrition.com. This privacy policy applies solely to information collected by this website which may include third-party services and integrations with other data and service platforms. The following information can be found in the contents of this page. Should you have any questions pertaining to his policy or about the use of data stored, please contact us below.

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.
     

INFORMATION COLLECTION & USE

GENERAL USE

5% Nutrition LLC is the owner of the information and data collected on this site. The information collected is used to process orders and better serve you with pertinent marketing information and transactional communications, such as order confirmations, shipping confirmation notices, and tracking numbers. Information collected includes your name, shipping address, billing address, telephone numbers, email address, and payment information such as your credit card number. You may also submit your email and password for future access to your account information.

To safeguard that your email and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

ORDER & CONTACT INFORMATION

To process your orders placed on this website, you will be required to provide your contact information, which includes your name, email address, telephone number and street address. This information is used to provide you with important 5% Nutrition services such as automated order status updates via email. During the order process, you will have to provide payment information such as your credit card number, expiration date, etc.

This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use your contact information to get in touch with you. To properly process your credit card information, we must share your credit card information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share any personal or payment information with any other third parties.


DATA SECURITY

5% Nutrition takes data security and the protection of our customer data very seriously.

Collection of sensitive information, such as your credit card information or other payment gateways, is encrypted and secured with the latest encryption services and modalities available to us as an e-commerce service provider. In most cases, this includes the use of 2048-bit SSL Certificate Encryption, or higher. We make every effort to ensure that this level of service is delivered across the entirety of our website to provide you with the trust and knowledge of a secure journey and shopping experience.

Access to all of our users' information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All 5% Nutrition servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple firewalls and password protection. If you have any questions or concerns about 5% Nutrition's security practices, you can send us an email at cs@5percentnutrition.com.


DISCLOSURE OF PERSONAL INFORMATION TO AUTHORITIES

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


E-COMMERCE SERVICE PROVIDER, SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).


THIRD-PARTY SERVICE PROVIDERS

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


USE OF BROWSER COOKIES

We customize certain web page content based upon your browser type and other information provided by our cookies. If you choose to reject the cookie, you may experience problems while browsing the website. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience.Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. The list of cookies provided may vary and are not in the control of 5% Nutrition directly as a customer of Shopify.

  • _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, and counts the number of visits to a store by a single customer cart, unique token, persistent for 2 weeks, stores information about the contents of your cart
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


CALIFORNIA CONSUMER PROTECTION ACT (CCPA)

The law goes into effect on January 1, 2020 and gives the consumer the right to request all the data a company has collected on them over the previous 12 months.

While we operate a business which falls outside the scope of this new data protection act, we do ship products to and sell to retail outlets which serve consumers in the state of California. We value this trust with our consumers and will make all attempts to comply with this new act to benefit consumers from the state of California.

To this extent, we will continue updating our current GDPR processes and compliance procedures to accommodate our consumers shopping from the state of California on our website.


MODIFYING PERSONAL DATA

You have the ability to manage personal data stored in our systems related to your shopping experience and contact information. Use the following link to manage this information: Manage Personal Data.


REQUESTING PERSONAL DATA

In order to enrich your customer experience and fulfill orders from this account, we have securely stored some of your personal data in our store. You have the ability to manage this personal data and can view, manage or delete the information we stored using the following link: Manage Personal Data.


QUESTIONS & CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at cs@5percentnutrition.com or by mail using the details provided below:

5% Nutrition, LLC
[Re: Privacy Compliance Officer]
8285 Bryan Dairy Road
Suite 190
Largo, FL 33777
United States